How do I return an item?
Website Orders Refund/Return Policy:
Original sales receipt or order confirmation page must accompany returns.
We accept returns for exchange or refund 30 calendar days after delivery of the product. At our sole discretion after 30 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition".
Definition of new, unaltered and unused condition is:
--without showing signs of wear or damage in any way
--within 30 calendar days of the delivery date
--must not be a special order or a custom order
--in original packaging
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a refund.
Refunds are contingent upon inspection of item(s) once we receive it.
There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 30 days if you intend to return ANY item. Items returned to us AFTER 30 days and WITHOUT contacting us may NOT be refunded at our discretion.
Customer is responsible for all shipping costs if seller is not at fault.
Marine Sanitation & Supply
1900 N Northlake Way, Seattle, WA 98103